Water solutions for a better future

Welcome to our 2010-11 Performance Report

We work hard, every day, to deliver water and sewerage services to 1.5 million people in Melbourne’s south east. We measure South East Water’s performance in a variety of ways and recognise that you do too. We think it is important to report on our achievements and successes in 2010-11, but also recognise the need to report on the challenges we face and what we are doing to address them. 

 » Read our Chairman and Managing Director’s Message     » Read about what we do

Read about our performance in 2010-11 across key areas

  • Our Customers

    Customer value, customer experience, products and services and customer support.

  • Water Management

    Alternative water sources, Integrated Water Management and renewal.

  • Sewerage Management

    Expansion, connecting the community and renewal.

  • Our People

    Health and wellbeing, culture, community involvement, recognition of service and innovation and diversity.

  • Our Community

    Education, listening to our community and partnerships.

  • Our Environment

    Industrial ecology, Eco Office, greenhouse gas emissions, environment and energy strategy.

  • Innovation and Leadership

    Strategy, Intelligent Networks program, research and development and awards.

  • Financial

    Operating profit, dividends, costs and capital investment.


  • Commissioning of Pakenham to Narre Warren Sewage Transfer Scheme commenced.
  • 6,469 properties connected to recycled water infrastructure.
  • Lowest operating costs in Victoria for the past five years.
  • 94 per cent of calls to our Customer Contact Centre answered within 30 seconds.


   Read all of our highlights